Course:  RECEPTIONIST - J01BSB10118

    Units to be assessed:

·       BSBCOR0011C Prepare for work

·       BSBCOR0591B Apply basic communication skills

·       BSBCOR0171D Deliver quality customer service

·       BSBCOR0161C Handle telephone calls

·       BSBCOR0091C Receive visitors

·       BSBBAD0181C Provide information to clients

·       ITICOR0231C Operate a personal computer

·       BSBBAD0081C Develop keyboarding skills